Tréning témáink

Intrinsic motivation – Awareness – Sustainability

Focused on people

impact tréning

specific target-focused solutions

catalogue training

heterogeneous teams, collective development

complex development

unified approach, culture, cooperation

Intrinsic Motivation – Awareness – Sustainability

Our steps to reach the goal

We try to get to the root of problems so that improvement is not a „symptomatic treatment”.

We make the current level of effectiveness visible and monitor progress and its impact.

We design a targeted development process based on specific needs or the results of the diagnosis.

The biggest challenge is to „do it differently”. We support the application of what we have learned intensively.

Intrinsic Motivation – Awareness – Sustainability

Customer communication training topics

How well we can communicate effectively and consciously with our internal and external customers, how well we can influence them or achieve our goals, depends largely on their expectations, needs and current job characteristics, e.g. call time, communication habits.

Customer experience

  • In-person customer communication

  • Customer communication – by Telephone and/or e-mail
  • Customer satisfaction vs customer experience
  • What are customer experience points and how can we influence them

Advocacy

  • Assertive advocacy

  • Conscious communication with internal customers
  • Customer focus and customer satisfaction
  • Lead generation as a customer service representative

Dificult situations

  • Conscious management of customer types

  • Handling complaints verbally
  • Handling complaints in writing
  • From complaint to experience …

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Sales development training topics

A salesperson encounters many different people and situations – new product, customer attitude, new market – that often need to be promptly resolved. In preparing the training, it is important to understand the determining circumstances of sales and to develop them in a targeted way, because our „sales people” are interested in the „solution”.

Awareness during the sale

  • Establishing and building relationships

  • Sales or negotiation techniques

  • Needs assessment

  • 3D questioning techniques

  • Reasoning techniques

  • Proactive objection handling

  • Price management, effective closing

Soft sales communication

  • Salesperson types and attitudes

  • Conscious management of customer types

  • Customer engagement, customer experience points

  • Storytelling in negotiation

  • Transaction analysis – handling difficult situations

  • Obtaining commitment

Sales, communication channels

  • Structuring our face-to-face sales conversations

  • Telesales effectively
  • Cold calling

  • Written negotiation techniques

  • Selling in a showroom

  • Selling in-store

  • Reseller activation

Systems thinking

  • Key Account Management – systems and communication

  • Targeting – territory management

  • Customer satisfaction -care

  • Strategic thinking in my role

  • Up-sell, cross-sell

Sales expert techniques

  • Consultative sales

  • Persuasion techniques

  • Value-based negotiation

  • Networking, asking for recommendations

  • Proactivity and focus for customer experience

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Our leadership development training topics

Change management is a burden on managers and it is important to manage it in a way that creates and maintains intrinsic motivation in their staff.
It is important to have a clear view of where managers are, what their current goals and challenges are. We need to provide them a systemic solution and soft knowledge elements that will enable them to achieve their goals, i.e. to operate the system.

Leadership skills and self-development

  • Change management, change management

  • Leadership time management

  • Situational leadership

  • Building and maintaining trust

  • EQ vs. results

  • Solution-oriented approach
  • Resilience and mindfulness

  • Self-coaching techniques

Leadership communicaton

  • Effective meeting management

  • Remote management
  • Conscious feedback giving – requesting – receiving

  • Persuasion techniques

  • Managing employee behavioral styles

  • Conflict management

  • Agility in leadership

  • Leadership through middle managers

Staff development, motivation and training

  • Keeping staff motivated

  • Developmental leadership

  • Performance appraisal

  • Delegation, motivation, consistency

  • The manager as coach

  • Empowering employees

  • Developing talents

  • SDT-based leadership

Leader in different roles

  • Role awareness

  • The first 100 days of leadership

  • The leader as mentor

  • The leader as moderator

  • Leadership without formal authority

  • Senior management communication

  • Sales management

Systems thinking

  • ETF-based management

  • Performance management

  • Meeting culture
  • Creating and operating a feedback culture

  • Project-based operation with agile principles

  • Strategic/operational leadership

  • Employee experience

Team management

  • Managing generational characteristics

  • From group to team

  • Involving new colleagues

  • From employee to leader

  • Employee burnout prevention

  • Organizational (unit) culture and behavior

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Our collaboration development training topics

Our collaborative trainings typically have a specific purpose besides having fun together . Collaboration is a vulnerable value. It is important to discuss the current group-level phenomena at the moment of the training when preparing the training. Depending on the nature of the training, we should “bring out” and process the blockages together , in a relaxed atmosphere.

  • Intergenerational cooperation

  • Team building, strengthening team cohesion

  • Breakdown of strategic goals into their own functions and actions

  • Joint planning of the implementation of a specific action

  • Collaboration with fellow departments
  • Intercultural training

  • Self-awareness-based cooperation

  • Unusual, self-development team building trainings

    • A strong departure from the comfort zone
    • Unusual programs that shape your outlook on life

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Our skills development training topics

In every role, it is important to recognize the skills you need to excel in to get the most out of yourself. The individual success that results from this is of immense value , and the organization clearly benefits from it.

Soft skills

  • Emotional intelligence

  • Proactivity – beginner, advanced
  • Change management

  • Innovative thinking

  • Solution-oriented approach

  • Growth mindset
  • Resilience and mindfulness

Team development

  • Problem solving together

  • Developing team members and roles

  • Resolving conflicts within the team

  • Building a team feedback culture

  • Confidence training (with measurement)

System thinking

  • Time and task management

  • Moderation techniques

  • Project management with agile principles

  • Development of key people and centers of influence

Communication

  • DISC – behavior-based communication – beginner, advanced

  • Assertive communication – beginner to advanced

  • Conflict management – ​​beginner, advanced

  • Proactive objection management

  • “Ego states” – dealing with difficult situations, difficult people

Presentation skills

  • Making a presentation

  • Exercising influence in virtual space

  • Convincing speaker

  • Storytelling in the presentation

  • Podcast creation

  • Preparing for a conference

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Our individual effectiveness development training topics

Our topics below primarily promote individual, human operational efficiency and have “only” an indirect positive effect on organizational efficiency. During the preparation of the training, it is important to discuss the current feelings and obstacles of the participants, because the topics are based on psychology.

  • Stress management
  • Resilience
  • Mental health, mindfulness
  • Emotional intelligence
  • Growth mindset
  • Personal branding
  • Self-knowledge
  • Exploiting capacity built on our strengths

  • Change management
  • Self-assertion
  • Individual and social competences

  • Self-management
  • Burnout treatment

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Our L&D development training topics

In addition to managers, internal developers play a key role in continuous improvement and maintaining external developments. It is important that they can work in harmony with organizational goals and external developers, transparently represent the whys and hows , support individuals, and monitor results.

  • HR as internal consultant

  • Emotional intelligence in education
  • Preparation of educational support materials

  • Development of key people, influence centers, supervisors

  • Moderation techniques

  • Mentor training

  • Organizational behavior

  • Development of internal trainers and coaches – trainer skills development or specific training content, know-how transfer

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.

Intrinsic Motivation – Awareness – Sustainability

Organisation development

It is important that during the development affecting the organization , we clearly see the involvement of individuals and the impact of the developments on them. We should be mindful of their needs, thereby greatly promoting their motivation in relation to development during the planning process.

  • Local implementation of global expectations

    • breaking down strategic expectations into achievable, engaging whys and hows
  • Joint planning of the implementation of a specific action

    • new senior manager, new goals, new responsibilities and powers, merging of functions, ESG implementation, supporting other changes
  • Role play
    • as a development tool or as a cycle meeting program element
  • Mediation – resolving strong conflicts

  • Project branding – strengthening commitment to the project

  • Preparation of e-learning system and/or curriculum

  • Performance evaluation and bonus system correction and design

  • Development of an onboarding system

    • development of a process, supporting documents, training and/or gamified e-learning system
  • Outplacement program support

  • Mystery shopping
    • from developing a system of criteria to trial purchase
  • Development of unique measurement systems – with our own questionnaire system

The topics can be group or individual development topics.
For specific needs, we propose additional, concrete solutions.